SIP/VoIP Junior Support Engineer
Chisinau, Moldova
Full Time
Technology
Mid Level
The suitable candidate should have basic knowledge about VoIP technologies, preferably working experience 1-2 years with SIP protocols.
This role involves providing technical support, close communication with the clients, diagnosing basic VoIP-related issues, and assisting in maintaining communication services.
Key Responsibilities:
This role involves providing technical support, close communication with the clients, diagnosing basic VoIP-related issues, and assisting in maintaining communication services.
Key Responsibilities:
- Provide first-level technical support for SIP/VoIP services.
- Assist in troubleshooting VoIP quality, connectivity, and configuration issues.
- Analyze SIP call flows and logs to identify basic signaling problems.
- Work with customers and internal teams to resolve technical issues.
- Support the configuration and maintenance of VoIP systems.
- Collaborate with network and systems engineers for VoIP solutions.
- Monitor VoIP systems for performance issues and assist in optimizations.
- Basic knowledge of SIP, RTP, and VoIP protocols.
- Experience with VoIP platforms such as Asterisk, 3CX or others.
- Understanding of networking basics (TCP/IP, NAT, DNS, firewalls).
- Hands-on experience with Wireshark or similar tools.
- Familiarity with Linux-based VoIP solutions.
- Strong troubleshooting and problem-solving skills.
- Good communication skills and ability to explain technical concepts.
- Degree in Telecommunications, IT, Computer Science, or related field.
- Certifications such as CCNA Voice or VoIP-related certifications, an advantage.
- Experience in customer support or service provider environments.
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Prin aplicare, vă exprimați acordul privind procesarea datelor dvs cu caracter personal și păstrarea acestora pe un termen de 12 luni din data aplicării. |
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Подавая заявку, Вы выражаете свое согласие относительно обработки Ваших персональных данных и их хранения в течение 12 месяцев с даты подачи заявки. |
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By applying, you express your agreement regarding the processing of your personal data and their retention for a period of 12 months from the application date. |
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